Top salon emergencies and how to overcome them

10 Jul 2014

Written by Alice Smithson

While a salon manager is likely to spend most of their time focussing on growing their salon and increasing trade, it is important that they also consider how they ought to respond in the event of a salon emergency. All businesses will want to avoid emergencies at all costs, but in order to do so you must plan for the worst so that you’re adequately prepared should the worst arise. Luckily, salon management software is designed to provide salon managers with the support and tools they need to help with every aspect of running their salon business. Here, we’ve listed some common salon emergencies and how you can overcome them with the help of your salon management software.

Low stock levels

If a client requests a certain product or you’ve promised a treatment involving a particular salon product, failing to come through for the customer is bound to leave them feeling disappointed. The last thing you need is to upset your clients, so you must do all that you can to ensure they are always left 100% satisfied with your service _ and that means providing them with the products they expect. Luckily, you can use your salon management software to better monitor and manage your stock, so if you’re running low, you can order more in good time to avoid disappointment.

Double booking

If you are relying on taking appointments by hand, in person or over the phone, you are in danger of making a mistake and potentially double booking two clients for the same appointment slot. If two clients turn up for the same appointment you’ll have to send one away or keep one waiting, and so are likely to lose at least one customer. With your appointment booking software on hand you can be sure that no appointments will be double booked and will even make it easier for your clients to book their appointments in the first place, as they can simply book online at their convenience.

Unable to get to the salon?

Sometimes even getting in to work can seem impossible, and problems can easily arise after you have left the office that need sorting immediately. Without remote access to your salon software you’ll have no choice but to leave the problem until you can get into work once more. i-Salon Software provides you with the ability to work remotely from anywhere with an internet connection. Whether you’re working from a tablet or a laptop at home, you can still amend price lists, check appointments and manage your marketing campaigns from wherever you like. Even if your salon computer shuts down, it’s not the end of the world. 

Treatment catastrophes

Hiring salon staff should take time and all recruitment decisions should be made with careful consideration. If you want your salon to be successful you need to hire the best staff around in order to provide high quality treatments for your clients. Of course accidents can still happen _ treatments can go wrong or clients can simply decide they don’t like the end result as much as they thought they would. Rather than risk losing a client, the situation should be dealt with professionally and your employees’ excellent customer service skills should come into play. If you’re worried about the news spreading to other clients, do some damage control using your salon management software and send out promotional texts or marketing emails to the rest of your clients to assure them of your professionalism. You might want to also make a note in your system to offer certain clients a discount for their next appointment.

If you’re keen to have the support of salon management software to help you overcome your salon emergencies, why not contact a member of the team today to find out more about how our software can be of service.