CUSTOMER SERVICE EXCELLENCE AWARDS
10 Dec 2015
Written by Alice Smithson
“We want to recognise the salons within our network who have achieved outstanding customer service”, explains SalonSpy Founder Adam Thomas.
“We awarded Certificates of Excellence to those salons who achieved an overall score of 4* or 5* from their clients. We know these are not easy scores to achieve, especially over extended periods of time. The salons have been over the moon at their recognition.”
iSalon Software Managing Director Simon Last-Sutton continues: “This feedback is both genuine and unbiased as it comes only from clients that have used the salon’s services. We hope these awards not only recognise those business owners in the hair and beauty sector that are delighting their clients, but also the team members who get near real time recognition for the great job they do.”
Free SalonSpy membership for iSalon Software users
88% of consumers say they trust online reviews as much as personal recommendations – it’s a word of mouth marketing tool you can’t ignore. Yet we know persuading clients to post reviews is not easy.
To help you, we’ve teamed up with industry review specialist SalonSpy to offer all iSalon Software users free membership (saving you £420 every year).
With this free membership you no longer need to persuade clients to review your salon online, iSalon does all the work for you. Our booking software is already integrated with SalonSpy. Once activated, it automatically texts your clients one hour after their appointment asking them for a review.
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