Five ways salon software improves your clients’ experience
13 Apr 2014
Written by Alice Smithson
Salon managers around the world benefit from using salon management software every day. Using software saves the salon manager valuable time, leaving you free to spend more of the working day looking after your clients and keeping your stylists motivated. Salon software helps you with marketing, salon appointment booking and stock management. However, it’s all very well making your life easier, but what about your clients? The benefits of salon management software for your clients are both direct and indirect.
#1: Less time at the till
One of the most tedious parts of any shopping experience is having to queue for the till. In many salons, manual appointment diaries are still commonplace, meaning that it can take longer than it should to book a follow-up appointment, particularly if a client is requesting a particular stylist. Salon management software makes it quick and easy for your receptionist to bring up details about future appointment slots with each stylist, and you can often skip ahead in 6 or 8 week blocks, saving even more time. Furthermore, if a customer is in a particular hurry, salon software allows them to book appointments online at a later date using a straightforward system that’s much quicker and more convenient for both the client and the salon staff.
#2 Appointment reminders
If your clients booked their salon appointment weeks in advance, or have to make a change from their regular appointment time, it may well slip their mind when the appointment comes around. While no-shows or latecomers are damaging to you and your salon, it’s far from ideal for a client, too. The text message reminder function that salon management software provides is extremely helpful to clients. Many will appreciate the reminder about their appointment, and can double check that their other plans don’t overlap with it.
#3: New treatments
Here’s an indirect benefit for clients. Salon management software saves you time and money, allowing you to invest a little extra in the training of your staff or purchasing equipment. It means that you’ll be able to provide your clients with new salon or spa treatments. Instead of having to travel further to try out the exciting new treatment they’ve heard about, your clients can come along to your salon as usual.
#4: Products in stock
Salon management software gives salon managers real-time information regarding the stock levels of the products you sell to your customers. It can also automatically order stock for you when you reach certain thresholds, ensuring that there’s always sufficient stock of each product. Clients will be pleased that their favourite products are always in stock and available to buy _ again, improving their salon experience.
#5: Loyalty benefits
Loyalty schemes encourage clients to return for further treatments and invite their friends to come along, too. These schemes increase the client retention rate of your salon whilst boosting the number of new clients. Salon software records everything about your clients’ history _ including loyalty points if you choose to offer them, making it easy to keep track of your loyalty scheme and the points collected by customers _ so claiming their loyalty discounts will be a breeze.
Don’t let your clients miss out _ book a demo to try the salon software used by more than 2,000 UK salons and make their salon experience much more enjoyable!
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