How secure is my data?
The last thing you want is someone walking off with all of your client data and setting up next door, so we take your data security as seriously as you do. Your data is stored safely and securely, and you have the ability to restrict access to data and what users can or can’t see. You can export it whenever you like using a wide variety of reports within iSalon into a variety of machine-readable formats including CSV files. We adhere to all The GDPR regulations. You can rest easy – we have got you covered.
Will I own my own data?
A very common question that we get asked a lot. Yes, of course you own your own data. It’s all yours and you can decide what you wish to do with it.
How long are your contracts?
Typically, you sign a one-year contract with us as we provide you with an annual license. We appreciate that some of you like the security that a longer-term contract brings, talk to us and we can easily arrange a longer term. You can give us notice to leave whenever you like, as long as it is 90 days before your license ends. You can pay for your software via a monthly direct debit or in a one-off payment; it couldn’t be simpler; your license is able to renew automatically giving you one less thing to think about.
If I cancel my account, will I lose my data?
Technically, you lose access to iSalon software when you leave. If you haven’t downloaded your data, you will lose access to it.
What if I change my mind? Can I leave?
You sure can. However, please speak to us first as we very often provide features or functionality that you think you’re missing. If you still want to leave, all we ask is for at least 90 days-notice prior to your one-year license ending. That’s it!
Will you charge me to access my data if I want to switch supplier?
No! We always hope that you wouldn’t want to leave and ask that you speak to us first to see what we can do to help and support you. However, we have a variety of reports that you can run to allow you to export your data. We always suggest setting up various security parameters to restrict who can do this though. With all of the reports available you can easily do this yourself, however If you would prefer for us to run those same reports and export them in the same way you can then we do charge for our time. (Prices available on request.)
What if I want to come back?
You’d certainly not be alone in wanting to do this and we can help get you back up and running in no time.