The fastest way to access support is to log a ticket using Ruby our Chatbot in the right corner of the screen.
Ruby even has some simple hints and tips for you to try first.
How to Access Support
Support is available 24 hours a day, 7 days a week, 365 days of the year via Ruby, our online Chatbot located in the right hand corner of the screen. Ruby also has some simple hints and tips for you to try first.
Alternatively you can email us at firstname.lastname@example.org or if you prefer to speak to us you can call 01522 887200 (option 1)
Customer Service & Support
The iSalon team has an unrivalled knowledge of the hair and beauty industry, and fully understands the challenges of running your own salon, spa or clinic. We like to think of ourselves as the tool that enables the stylist to cut and colour the hair, the nail technician to perform the manicure, and the spa owner to provide the guest with the best experience possible.
Our UK-based customer support centre is open 6 days a week all year round. We can deal with your enquiries over the phone or access your system remotely to solve any issues you might be having.
Our highly experienced team of technical experts are here to answer any questions you may have, talking you through it step by step to make sure you’re getting the most out of your iSalon system.
Our professional services team also runs regular training sessions (online and face-to-face), offering best practice advice to help you run your business more effectively. With iSalon you’re never on your own.
Team Viewer Support
Prefer to speak to us?
Telephone Support: 01522 887200 – option 1
Support Opening Times
Monday to Friday 08.30-18.00
Closed Sunday and Bank/National holidays
Or have you tried our latest user guide?
If you have an open support ticket and have been asked to allow a member of our support team to access your computer, please click the button below to download Team Viewer.
Q1 2021 Support Statistics
Interactions with our cool customers
% of support cases that we remedy within 48 hours
average number of daily calls that ring off before we get the chance to answer