The fastest way to access support is to log a ticket using Ruby our Chatbot in the right corner of the screen.

 Ruby even has some simple hints and tips for you to try first.

How to Access Support

Support is available 24 hours a day, 7 days a week, 365 days of the year via Ruby, our online Chatbot located in the right hand corner of the screen. Ruby also has some simple hints and tips for you to try first.

Alternatively you can email us at help@isalonsoftware.co.uk or if you prefer to speak to us you can call 01522 887200

Logging a support ticket with Ruby takes less than 2 minutes and is the fastest way to access our experienced support team. It is much quicker than speaking to a member of the team and asking them to log a support ticket for you. Once you have logged a ticket you can register with our customer portal to see how it is progressing. Please be aware that as a result of the Covid-19 pandemic we continue to work remotely to ensure the safety and well-being of iSalon staff and it is taking longer than usual to answer some calls if you are unable to log a ticket yourself. As a result you may also hear some unusual background noises. We thank you for your patience and understanding as we all continue to adjust to the ever changing new normal and new ways of working.

Customer Service & Support

The iSalon team has an unrivalled knowledge of the hair and beauty industry, and fully understands the challenges of running your own salon, spa or clinic. We like to think of ourselves as the tool that enables the stylist to cut and colour the hair, the nail technician to perform the manicure, and the spa owner to provide the guest with the best experience possible.

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    Our UK-based customer support centre is open 6 days a week all year round. We can deal with your enquiries on line, over the phone or access your system remotely to solve any issues you might be having.

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    Our highly experienced team of technical experts are here to answer any questions you may have, talking you through it step by step to make sure you’re getting the most out of your iSalon system.

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    Our professional services team also runs regular training sessions (online), offering best practice advice to help you run your business more effectively. With iSalon you’re never on your own.

Team Viewer Support

Prefer to speak to us?
Telephone Support: 01522 887200 

Email: help@isalonsoftware.co.uk

Support Opening Times
Monday to Friday 08.30-18.00
Saturday 08.30-12.30
Closed Sunday and Bank/National holidays

Or have you tried our latest user guide?

Remote Support
If you have an open support ticket and have been asked to allow a member of our support team to access your computer, please click the button below to get them connected.

Launch Remote Support

Q1 2021 Support Statistics

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    Interactions with our cool customers

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    Customers assisted

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    % of support cases that we remedy within 48 hours

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    average number of daily calls that ring off before we get the chance to answer