The fastest way to log a ticket using Ruby our Chatbot in the bottom right corner of the screen.

 Ruby even has some simple hints and tips for you to try first.

How to Contact Us

Customer Care is available 24 hours a day, 7 days a week, 365 days of the year via Ruby, our online Chatbot located in the bottom right hand corner of the screen. Ruby also has some simple hints and tips for you to try first.

Alternatively you can email us at or if you prefer to speak to us you can call 01522 887200

Logging a support ticket with Ruby takes less than 2 minutes and is the fastest way to access our experienced team. It is much quicker than speaking to a member of the team and asking them to log a support ticket for you. Once you have logged a ticket you can register with our customer portal to see how it is progressing. 

Customer Care & Training

The iSalon team has an unrivalled knowledge of the hair and beauty industry, and fully understands the challenges of running your own salon, spa or clinic. We like to think of ourselves as the tool that enables the stylist to cut and colour the hair, the nail technician to perform the manicure, and the spa owner to provide the guest with the best experience possible.

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    Our UK-based customer care centre is open 6 days a week all year round. We can deal with your enquiries on line, over the phone or access your system remotely to solve any issues you might be having.

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    Our highly experienced team of technical experts are here to answer any questions you may have, talking you through it step by step to make sure you’re getting the most out of your iSalon system.

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    Our professional services team also runs regular training sessions (online), offering best practice advice to help you run your business more effectively. With iSalon you’re never on your own.

Team Viewer Support

Prefer to speak to us?
Telephone Customer Care: 01522 887200 


Support Opening Times
Monday to Friday 08.30-18.00
Saturday 08.30-12.30
Closed Sunday and Bank/National holidays

Or have you tried our latest user guide?

Remote Customer Care
If you have an open support ticket and have been asked to allow a member of our support team to access your computer, please click the button below to get them connected.

Launch Remote Support

Q2 2023 Customer Care Statistics

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    Interactions with our customers

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    Customers assisted

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    % of help requests actioned within 24 hours

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    Free training sessions delivered