Village Spas were looking to improve the speed of service they could provide to their customers group wide and centralise their core operational activities. Click the play button to watch our short case study video or read on for further info…
The Village Spas group had experienced issues in the past whereby customers calling to make a booking during peak times couldn’t get through on the phone; and individual spa managers would do their own thing with regards to marketing, with mixed results.
iSalon has really improved the way Village Spas do business and has helped them reach a much wider audience with their marketing. iBookings means customers can now make online bookings 24/7, rather than having to rely on the telephone, and our comprehensive reporting functionality has provided the management team with greater support when it comes to decision-making.
Because it’s all in one place, the management team can now direct all marketing activity from one centralised location and monitor what’s going out to ensure everything meets brand standards.
“My experience with iSalon has been fantastic – it’s so quick and easy to use, with some powerful technology within it. The team are great to work with, the training they’ve provided has been really thorough, and the dial-in support feature means any issues have been resolved quickly and efficiently. I can’t recommend them highly enough.”
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